Who is this position for?
Anyone over the age of 16. No technical skills required, but a good command of the English language is essential. The ability to be patient and understanding. Your job is to alleviate any frustration that may be experienced by our website visitors. Think of yourself as the smart, efficient concierge in the hotel lobby.
What will you be doing?
The first line of user support, for all the ZaGenie powered initiatives, is an important role. First impressions count, and that responsibility lies with you. When users click on the Live Chat button (bottom right) on every page, that’s your time to shine. No voice nor video, just typing chat. Simply select the already prepared canned responses, and work through the solutions. If unresolved in the chat session, you can escalate to the support reps, creating tickets. There is nothing technical for you to do. Just click-and-point users in the right direction.
- Click here for further details >> https://zagenie.com/live-agents/